Bob's Watches Reviews and Testimonials

It was a bit anxiety inducing selling my Rolex Datejust from 2000 miles away, but the process was smooth & expedient—just as advertised on their website. I was also very happy with the price they gave me. Max & Kiki provided me with excellent customer service!

Traded in my Tudor for a Submariner and couldn't be happier. Jesse was fantastic and guided me through all the steps of the process. I got my new watch so fast I couldn't believe it. Couldn't recommend higher.

Tanya provided a wonderful shopping experience. I was stuck between two models and asked Tanya to break the tye. She instead proposed another model with the same configuration, for the same price with a Rolex box. I ordered the watch on Friday morning and it arrived within 24hr's. The pictures accurately depicted the product that I selected and it as more beautiful than it looked online. I will absolutely be shopping with Bob's Watches for my next piece.

Thank you Sarah Ayar for all of your great service helping me as I bought my first Rolex. I appreciate the additional
photos you sent so I could fully see the watch & answering all off my questions on its condition. I’m so happy I bought it from Bob’s! Thank you again.

At first, I was skeptical to purchase any luxury watch online until I bought a 2019 Rolex Submariner (no date) from Bob's at a competitive market price. (Prices of the Subs have increased substantially this year alone and are hard to get). It took me two months to decide whether to keep waiting on a list with the local Rolex AD to get a new one, until I decided to leap at a pre-owned watch. Sarah, the sales rep, guided me through the process without hassles. Payment made by wire. It arrived by Fed Ex insured and in a carefully packaged box with the original. The piece arrived in excellent condition just as advertised. (Mint condition is a step above and reserved for unworn or new watches). While I had requested them to fit the bracelet a bit smaller prior to shipping and didn't fit, the watchmaker guided me to put the links back together to make it right. As for the 2019 Sub it's a magnificent watch and the pictures don't do it justice. No issues. Happy with my purchase.

Thank you to Alex and team members for a smooth transaction. Highly recommend this company, and will be definitely doing business with this company again in the future.

Enrique was phenomenal! I sold a watch and the process was as promised. I was paid within a day of Bob’s receiving my watch. 5 stars!

Sam in sales was Amazing to work with very professional and Kind

I just wanted to let everyone know that this company is legit. I was very apprehensive about the whole wire transfer situation and actually got cold feet a week prior to ordering and paying for my watch. My bank made me feel like it was a scam but upon doing as much research and footwork as I could finally pulled the trigger and put my trust into the company. Long story, pressed but it now, got the transfer info immediately, went to my bank to wire the money to them at about 12pm eastern time. Wire was processed by 2:30 fast forward to today at 11:30 am eastern and I had the watch in hand as described and in perfect shape. Can’t say enough good things about Bob’s but I have 100% trust in their company from here forward. I would give them 10 stars if possible as all of the sales people were very patient with my questions and concerns and the accounting team took the time to answer my calls at the bank to make sure all of the account numbers were correct, I actually called after I left the bank to double check and again they couldn’t have been more patient and kind. Thanks again I’m not sure when I will buy my next Rolex but when I do I wouldn’t even think about going anywhere else. Expectations were blown out of the water.

The watch was more beautiful in person, and in excellent shape even though it is 18 years old. Customer service was fantastic - I received my watch within 24 hours. I was hesitant to make a purchase online, but glad I did.

Excellent customer service.